Training, Support and Maintenance Plan
CERTEK offers two options for training and support. We offer these options, with your schedule in mind for better support of your CERTEK product. An option must be selected and included in the pricing phase of your project.
Option A: Customers are asked to send all those responsible for operating the laboratory or other design to the CERTEK facility for training on the proper functioning of the equipment. This typically includes Laboratory Managers, Mechanical Technicians and Maintenance Personnel. Please note that all clients from outside of the United States must verify that all US State Department and Commerce Department approvals are in place prior to arrival in the United States for training.
Option B: CERTEK can perform the training on the site of the customer’s facility after the lab is set up and reassembled. The extent of the on site training will be determined with the customer to price accordingly and work into the schedule of the project. This option will require CERTEK personnel to be on site for a longer period of time and will add time to the overall schedule.
For additional support, customers are asked to provide a telephone line into the mechanical room for connection to the controls system supplied with the laboratory and other designs. CERTEK can monitor the performance of the equipment as presently configured, as well as examine the operation for the last 30 calendar days. If necessary, CERTEK can alter the control program to address changes that may be needed.